Frequently Asked Questions
Please read our FAQ before sending us a message.
Our phones are from customers who have traded-in their old handset.
The address is Shop 132, 243 Pyrmont St. Pyrmont 2009.
Opening Hours: Mon-Fri: 10am-6:30pm
See our Postage & Pick up page for more info.
We use AusPost for all delivery. Delivery can take between 2-5 days depending on where you live.
All shipment comes with tracking number so you can track your parcel along the way.
Yes, all of our phones are guarantee to be unlocked. You can use the phone with any network in Australia or the world.
Yes, our phone comes with 6 months warranty. We also offer 7 days money back guarantee. See our warranty page for more info.
Yes, we are a GST registered business. All purchases will come with a tax invoice. You might be able to claim the GST back if you’re leaving Australia.